Refund & Cancellation Policy
Cancel any time from Settings or with a single email. Cancelling stops the next renewal immediately and you keep access until the end of the period you have already paid for. Nothing is hidden behind a phone call.
Billing questions and refund requests: support@peaches.chat. We reply within two business days.
What you are buying
Peaches Premium and Peaches Pro are auto-renewing subscriptions, billed monthly or yearly at the price displayed at checkout, in US dollars, plus any applicable tax. A subscription renews at the start of each period until you cancel. Petal packs are separate one-time purchases and never renew.
How to cancel
Open Settings in the app and choose Cancel subscription, or email support@peaches.chat from the address used at checkout and ask us to cancel. That is the whole process: no phone call and no retention flow.
Cancellation takes effect immediately for the purpose of stopping future charges. Your access continues until the end of the current billing period; you are not cut off the moment you cancel. You will receive confirmation by email.
Refunds
We would always rather fix a problem than have you file a dispute. Email support@peaches.chat with the date and amount of the charge and the email used at checkout, and we will review it.
- Refund requests are accepted within 7 days of the charge. Requests inside this window are reviewed on the merits and, where granted, refunded to the original payment method.
- We refund in full where you were charged in error, charged after a valid cancellation, double-charged, charged on a renewal you did not intend and have not meaningfully used, or where the Service failed to deliver what you paid for.
- Approved refunds are issued within 5 business days and typically appear on your statement within 5 to 10 business days, depending on your bank.
- Refunds may be reduced or declined where the subscription period has been substantially consumed, or refused entirely where the account was terminated for a breach of the Terms of Use or where fraud or refund abuse is evident.
- Petals have no cash value and are generally non-refundable once spent; unspent packs bought in error are covered by the 7-day window above.
- Where local consumer law grants you a stronger right to a refund or a cooling-off period, that law applies and we honour it.
Unrecognised charges
Charges appear on your statement as PEACHES. If a charge looks unfamiliar, email support@peaches.chat with the date and amount before contacting your bank. We will identify it and, if it is not yours or is a genuine error, refund it straight away. Contacting us first is faster than a dispute and keeps your account in good standing.
Failed payments
If a renewal payment fails, access to paid features pauses and we retry a small number of times before cancelling the subscription. You are never charged for a period you did not have access to.
Billing support
- Operator: Solmark Interactive LLC, a Wyoming (USA) limited liability company
- Registered address: 30 N Gould St, Ste N, Sheridan, WY 82801, USA
- Email: support@peaches.chat (support is by email only; there is no phone line)
Please include the email address used at checkout and the date and amount of the charge so we can locate it on the first reply.
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Solmark Interactive LLC (Wyoming, USA). Adults 18+ only. All characters and content are AI-generated fiction. support@peaches.chat